Client Experiences
What Owners Say
After the Work Is Done
These are accounts from people who have trusted us with pieces that matter to them. We have not selected only the most effusive responses.
Return to Home15+
Years of experience
400+
Movements serviced
4.8
Average client rating
60+
Vintage pieces stewarded
What Clients Say
From the People Who Matter
Tan Kok Wei
Petaling Jaya, Selangor
I sent in a Rolex Datejust that had been sitting unworn for about eight years. The movement had lost a significant amount of amplitude and was running poorly. Rauf's assessment was thorough — he explained what was happening and what the service would involve before asking me to commit. The watch came back running within a few seconds a day and the written timing results were a nice touch. I did not feel like I was being sold anything at any stage.
April 2025
Nadia Binti Iskandar
Bangsar, Kuala Lumpur
My grandfather's Omega Seamaster — manual wind, fairly old — needed attention. I was nervous about sending it anywhere because I had heard stories about dials being polished when they shouldn't have been. Zahir spent time with me explaining their approach to vintage pieces before I even agreed to leave it. The result respected what was original. The dial looks its age, which was exactly what I wanted. The process took longer than expected — around five weeks — but I was kept informed throughout.
March 2025
Suresh Ramachandran
Subang Jaya, Selangor
I had the case and bracelet on my Panerai Luminor refinished after some significant scratching from regular wear. What impressed me was how they handled the lugs — they stayed crisp, which is where a lot of places go wrong. Nurul clearly understood the original finish intent. The result was clean without looking like a polished-to-death department store piece. Good communication, fair pricing for the standard of work.
April 2025
Lim Hui Shan
Cheras, Kuala Lumpur
Brought in a 1960s Longines automatic — family piece, so I was cautious. The dossier they produced for it was genuinely useful: photographs before and after, notes on what they found inside, parts they replaced and why. For a watch with sentimental and some potential collector value, that kind of documentation matters. The movement now runs well within acceptable vintage tolerances. Highly attentive throughout.
March 2025
Ahmad Firdaus Mohd Nor
Mont Kiara, KL
Sent in my IWC Ingenieur for a routine movement service. Nothing dramatically wrong with it, just hadn't been opened in a while. Turnaround was close to six weeks, which I was told upfront so no issue. The price came in as quoted. The timing results showed it was regulating very well, which matched what I've observed since getting it back. Would recommend for anyone who wants proper work done rather than a quick fix.
April 2025
Priya Chandrasekaran
Damansara Heights, KL
I came in not entirely sure what was wrong — the watch was stopping intermittently. The initial consultation was free of charge and they diagnosed the issue clearly without making me feel pressured to proceed immediately. When I did agree to the service, it was done within the agreed timeframe. They returned the original worn mainspring along with the watch, which I appreciated — it felt like they respected that the watch was mine, not just a job to get through.
March 2025
In More Depth
Three Service Journeys
These case summaries describe the process from first contact to return, as experienced by three of our clients.
A Vintage Heuer Carrera Chronograph
Collector Stewardship · 14 weeks from intake to return
The Situation
A 1967 Heuer Carrera ref. 2447 with a column-wheel Valjoux 72 movement. The chronograph had stopped functioning and the movement showed signs of dried lubricants and a broken reset spring. The original pump pushers and dial were intact.
The Work
Full disassembly of the Valjoux 72, part-by-part inspection, replacement of the reset spring with a period-sourced component from a donor movement, ultrasonic cleaning, relubrication, and regulation. Dial and hands were not touched. The pusher gaskets were replaced. Case returned with brushed finish conserved.
The Result
Chronograph function restored. Movement running at +6 seconds per day in dial-up position — within typical vintage tolerance. Client received a 12-page condition dossier with photographs and part documentation. The watch was offered at auction 3 months later and sold above estimate.
"I was expecting them to suggest a dial replacement. They never did. That told me everything about how they approach vintage work." — Client, Ampang, KL
A Modern Patek Philippe Calatrava
Movement Service · 5 weeks
The Situation
A ref. 5227 with a manual-wind calibre 215 PS. The watch was running approximately 25 seconds fast per day and the power reserve had reduced noticeably. Last service was over eight years prior.
The Work
Complete movement service — disassembly, component cleaning, mainspring replacement, relubrication to Patek's published specifications, and five-position regulation over four days. The condition of the movement at disassembly was photographed and noted in the condition report.
The Result
Rate on return: +2 seconds per day dial-up; within ±5 seconds across positions. Full power reserve restored. Client noted that the winding action felt noticeably smoother than prior to service — a common result of a thorough keyless works cleaning.
A 1980s Seiko Diver with Mixed-Finish Case
Case & Bracelet Refinishing · 3 weeks
The Situation
An early 1980s Seiko 6309 diver with heavy scratching on the case flanks and bracelet. The bezel insert remained in good condition. The owner wanted the scratches addressed without the case losing the distinctly utilitarian character of the original brushed finish.
The Work
Case disassembly, bracelet link-by-link brushing using directional strokes matched to the original finish. Polished chamfers on the case were treated separately and restored without disrupting the brushed zones. Gaskets replaced. Basic water resistance check performed.
The Result
Scratches significantly reduced; the watch no longer looks neglected but retains the working-tool appearance the owner valued. The bracelet no longer has the rough, abrasive feel from the scratched links. Client described it as looking "like the early 80s, not like new."
"I specifically said I didn't want it polished. They understood exactly what that meant, which not everyone does." — Client, Shah Alam
Find Us
Workshop Contact Details
Telephone
+60 3 2148 7392Address
18 Jalan Sultan Ismail
50250 Kuala Lumpur
Wilayah Persekutuan, Malaysia
Workshop Hours
Monday – Friday: 10:00 – 18:00
Saturday: 10:00 – 14:00
Sunday & Public Holidays: Closed
Visits outside these hours may be arranged by prior arrangement for collectors with complex stewardship requirements.
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