Our Workshop
A Workshop Where
Patience Is the Standard
Pusaka Horology was founded on a simple conviction: that each mechanical watch deserves attention proportionate to its character and the trust its owner places in it.
Return to HomeOur Story
How Pusaka Horology Came to Be
Pusaka Horology opened its doors on Jalan Sultan Ismail after its founder, who had spent many years working within the service departments of Swiss and Japanese watch distributors across Southeast Asia, decided to establish a workshop where the pace of work was determined by the watch — not the other way around.
The name reflects something of the workshop's character. Pusaka in Malay carries the sense of heritage, of something passed down and worth preserving. That feeling shapes how we approach every piece that comes through the door — whether a working man's tool watch worn for thirty years or a mid-century chronograph bought at an estate sale.
We work on a limited number of pieces at any given time. This is not an arrangement of convenience but of principle. The kind of attention a mechanical calibre requires during disassembly, inspection, and reassembly cannot be divided across too many tables simultaneously.
Our Mission
What We Are Here to Do
Our purpose is straightforward: to restore mechanical watches to a condition that honours their design intent, using the appropriate materials, tools, and the time the work genuinely requires. We do not offer turnaround periods that compromise the quality of the result.
We are particularly drawn to work that demands careful judgement — vintage calibres where substituting an incorrect part would affect the piece's authenticity, or movements where the wear pattern tells a story that should be understood before any intervention is made.
"We treat every watch as if we were going to wear it ourselves."
— Workshop Principle, Pusaka Horology
How We Work
The Values That Shape Our Practice
Transparency in Scope
Before any work begins, we share a written assessment of the watch's condition and a clear description of what the proposed service entails. Owners are not presented with surprises when they come to collect. If the work uncovers something unexpected — a cracked mainspring, a worn jewel, a missing component — we pause and discuss it before proceeding.
Conservation Over Cosmetic Appeal
A watch that has been worn with care for twenty years carries its own kind of character. We do not default to full refinishing simply because the tools are available. Where an owner wishes to conserve the original surface — the patina on the case, the aged lume on the dial — we honour that intention. Restoration, when it occurs, is guided by what was there originally.
Sourcing That Prioritises Authenticity
For vintage and collector pieces, we source parts from established horological suppliers and, where necessary, from watches of the same reference purchased specifically for parts. We do not substitute non-original components as a shortcut. Where a period-correct part cannot be found within a reasonable timeframe, we discuss alternatives openly with the owner.
Documentation as Respect
Collector-level work is accompanied by a written condition dossier — photographs taken before and after work, a record of parts inspected, replaced, or conserved, and the timing results achieved on our regulation equipment. This documentation belongs to the owner and adds to the provenance record of the piece.
The People
Who Works on Your Watch
Rauf Azhari
Master Watchmaker
Over fifteen years working with mechanical calibres across Kuala Lumpur, Singapore, and Geneva. Specialises in vintage manual-wind movements and pre-quartz era chronographs.
Nurul Liana
Case & Finishing Specialist
Trained in Geneva-standard hand-finishing techniques. Manages all case and bracelet work, with particular attention to preserving mixed brushed-and-polished sport watch surfaces.
Zahir Hashim
Collector Liaison & Documentation
Handles initial client consultations, condition assessments, and all documentation for vintage and collector-level work. A collector himself, with an eye for provenance and period detail.
Standards of Practice
What Governs Our Workshop
Every stage of the repair process is guided by protocols developed over years of working on both contemporary and vintage calibres.
Magnification Assessment
All movement components are inspected under stereoscopic magnification before and after reassembly, ensuring wear patterns, surface condition, and alignment are properly evaluated.
Ultrasonic Cleaning
Movement parts are cleaned in an ultrasonic bath using solutions matched to component material — a process that removes old lubricants and debris without abrasion or chemical damage.
Multi-Day Timing Verification
After regulation, each movement is tested across multiple positions on professional timegrapher equipment over a minimum of three days before the watch is considered ready for return.
Grade-Specific Lubrication
Lubricants are selected by calibre specification — escape wheel pallets, keyless works, and mainspring barrel each require oils of different viscosity. We do not use a single lubricant across all applications.
Water Resistance Verification
Where the watch's specifications include water resistance, a basic check is conducted after case reassembly to confirm gasket integrity. Deeper pressure testing is available as part of comprehensive service packages.
Owner Privacy & Discretion
We treat the details of each piece — its condition, its provenance, and the work carried out — with the same discretion we would expect as collectors ourselves. Client information is not shared or discussed outside the workshop.
Take the Next Step
Bring Your Watch In for a Look
A conversation costs nothing. Tell us about your timepiece and what you are hoping to achieve, and we will give you an honest assessment of what is appropriate.
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