Privacy Policy

1. Introduction

Pusaka Horology ("we", "us", "our") is committed to handling personal information responsibly and in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This policy explains what data we collect through our website and contact interactions, why we collect it, and how it is handled.

Questions regarding this policy may be directed to [email protected].

2. Data We Collect

We collect information only when it is provided voluntarily through the contact form on our website or via direct communication. The data collected may include:

• Full name
• Email address
• Telephone number (if provided)
• Description of the watch and the service inquiry
• Technical website data collected via cookies (see Section 5)

Legal basis for processing: Data submitted via the contact form is processed on the basis of your consent (by submitting the form) and our legitimate interest in responding to service enquiries. Retained data after a service relationship commences is processed on the basis of contract performance.

Retention period: Enquiry data from contacts who do not proceed to service is retained for up to 12 months. Data relating to completed service work is retained for up to 7 years for professional records purposes.

3. How We Use Your Data

Personal data is used for the following purposes:

• Responding to service enquiries and consultations
• Communicating progress during active service work
• Maintaining professional service records
• Website analytics to understand usage patterns (where consent is given)

We do not use personal data for unsolicited marketing communications. We do not sell, rent, or trade your personal data to third parties.

4. Data Protection Measures

We take reasonable steps to protect the personal data we hold, including:

• HTTPS encryption for all website data transmission
• Access to personal data is restricted to workshop staff with a direct service role
• Physical records held in secured premises
• Breach notification procedures in place should a data incident occur

No transmission over the internet can be entirely secure. While we take appropriate precautions, we cannot warrant absolute security of data transmitted to our website.

5. Cookies

Our website uses cookies to support basic functionality and, where you have given consent, to understand how visitors engage with content. Cookies used include:

• Essential cookies — required for the site to function correctly
• Analytics cookies — used to understand page visits and user behaviour (Google Analytics, where consent is given)
• Preference cookies — to remember your cookie consent decision

You may manage your cookie preferences at any time through our Cookie Policy page.

6. Your Rights

Under the Malaysian Personal Data Protection Act 2010, you have the following rights in relation to personal data we hold about you:

• The right to access your personal data
• The right to correct inaccurate or incomplete data
• The right to withdraw consent to processing (where processing is based on consent)
• The right to prevent processing for direct marketing purposes
• The right to request deletion of data we hold about you, subject to any legal retention requirements

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days. If you are unsatisfied with our response, you may refer the matter to the Department of Personal Data Protection Malaysia.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any external site you visit.

8. Children's Privacy

Our services are directed at adults aged 18 and above. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that data from a minor has been submitted, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page, with the effective date updated accordingly. Continued use of our website following any change constitutes acceptance of the updated policy.